Purchases made must be for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to decline orders for multiple quantities of an item ordered by any one customer or to any one postal address.
If you have any questions concerning your purchase please call us on 01524 702 809 or 07975 595 988 from
9 am to 8 pm Monday to Friday and from 10 am to 6 pm on Saturday. You can also send us your queries or comments by email via the link on our 'contact us' page.
You can buy all our products online using PayPal. It's secure, easy and straight forward using either your PayPal account or one of the approved credit cards - Visa, Mastercard, Maestro or American Express.
Once your PayPal payment has been confirmed we will acknowledge your order and confirm that arrangement for delivery are in hand.
DELIVERY OF YOUR ORDER
The purchase price includes the cost of delivery as indicated in the item pricing, if this is not the case the delivery cost is clearly indicated. The purchase invoice will be enclosed in your parcel and will not be sent separately. Our normal delivery area is the UK mainland and Northern Ireland. Please note that deliveries destined for other areas may take longer and be subject to a surcharge.
RETURN OF FAULTY GOODS
We aim for the highest quality, however if one of our products is faulty, you do have statutory liabilities and rights. We will exchange the faulty item upon return of the originally supplied item. Since all chee designs items are unique there will inevitably be small differences between the replacement item and the item originally supplied. If an alternative is not acceptable we will refund the purchase price and the return delivery costs you have incurred.
In order to guarantee that your return is handled efficiently, please ensure that the returned goods include all supplied boxes, plus any accessories, tags and possible extras. We cannot accept items that have been worn beyond being tried on (for example items that are marked or show signs indicating that they have been worn).
When arranging returns we recommend that you use Royal Mail or an alternative carrier that allows you to you take out adequate insurance against loss or damage of returned items. It is important that you retain the original postage receipt.
Please contact us to discuss your reason for return prior to returning by calling 01524 702 809 or 07975 595 988 or by sending us an email via the link on our 'contact us' page.
Items can be returned within 28 days of purchase.
Once your return has been checked and processed you will be notified by e-mail. The refund will be processed to the PayPal or credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.
In the unlikely event that you do not receive the confirmation e-mail within 15 days of posting your return shipment to us, please contact us with your reference number ready to hand.
Please contact us to discuss the return of incorrectly ordered items.